Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website or create an account with Shikaka Casino. It describes the types of data we handle, the purposes for which we use that data, your rights under applicable data protection laws (including the GDPR where relevant), and how to contact us about privacy matters. If you have questions or wish to exercise your rights, please contact us at [email protected].

1. Legal Status

License Number

Where applicable, we maintain and publish any regulatory licence details required by the jurisdictions in which we lawfully operate. Licence information, when available, will be provided in relevant sections of our site and may be requested by contacting [email protected].

Issuing Authority

We will clearly identify any issuing authority associated with our operation as required by law. You may request confirmation of regulatory status and any associated personal data processing details by contacting [email protected].

Jurisdiction

The jurisdiction(s) that govern how we operate affect which laws apply to the processing of your personal data. We process personal data in accordance with applicable law in the jurisdictions where we operate, and we will inform you about the relevant jurisdictional considerations when necessary.

Allowed to Operate in Canada

If we make services available to Canadian residents, we will comply with applicable Canadian privacy and consumer protection requirements. You can contact [email protected] to request information about how Canadian privacy rights apply to your personal data.

2. Registration and Login Process

Step-by-Step Process

When you register an account, we collect the information needed to create and manage your profile and secure access. Typical information includes your name, contact details, date of birth and login credentials. We also collect technical information such as IP addresses, device identifiers and browser details to protect accounts and prevent fraud.

Is KYC/ID Verification Required

We may ask for identity verification information where required to comply with legal obligations or for security purposes. Any identity documents and verification data you provide are processed only as necessary and stored securely with restricted access.

Time to Activate Account

Account activation depends on completion of required verification and any checks we must perform. We aim to process verifications promptly. The time required can vary by the type of verification requested and applicable compliance checks.

Terms of Registration (Minimum Age, One Account Per User, Restricted Countries)

To register, you must meet the minimum age required by applicable law in your jurisdiction. We enforce one account per person and may restrict registration from certain countries. We process registration data to confirm eligibility and to maintain records in line with regulatory and compliance obligations.

3. Games and Software Providers

Top Games

We collect gameplay data that helps us operate our services and improve user experience. This includes which games you play, how long you play, and game session metadata. We use such data for service delivery, fraud prevention, and analytics.

Software Providers

Game content may be provided by third-party software providers. Those providers may process certain personal data on our behalf. We require third-party providers to process personal data in accordance with data protection law and our contractual requirements.

Total Game Count

Information about the number or types of games you access is used for account management, personalization and reporting. We retain aggregated and anonymized usage statistics to monitor service performance and trends.

Game Categories

We track category preferences to personalize content and inform responsible-gambling features. Personalization and profiling are subject to your rights under data protection laws and may be limited on request.

4. Bonuses and Promotions

Welcome Bonus (Amount, % Match, Free Spins)

We use personal data to assess eligibility for bonuses and promotions. This can include account status, play history and other information required to apply promotional terms fairly and to prevent abuse.

Welcome Offers Specific to Canada

Where promotions are targeted to a particular country, including Canada, we process country and residency information to ensure compliance with applicable rules and offer eligibility.

Process of Activation for Welcome Bonus

Activation of promotional offers may require you to opt in, meet wagering or play conditions, or complete verification steps. We record and use the minimum personal data necessary to apply, monitor and, if needed, enforce promotional terms.

Wagering Requirements

To enforce wagering requirements and related terms, we process play and account activity data. This processing is necessary for contract performance and to comply with regulatory obligations.

Time Limits

We retain records of promotional offers and related user activity for the duration needed to administer promotions and for any required compliance or dispute resolution periods.

Recurring Promotions, Cashback Offers, Reload Bonuses, Free Spins Bonuses, General Bonus Terms and Conditions

We process and store information about your participation in recurring promotions and loyalty activities. Where profiling or automated decisions affect promotional eligibility, we provide information about the logic involved and your rights to object or request human review.

5. VIP and/or Loyalty Program

VIP Tiers and Rewards

Participation in VIP or loyalty programs requires processing of activity, account and contact information. We may use this data to determine tier status and to administer rewards.

How to Qualify

Criteria for qualification are based on account activity and other relevant factors. We will inform you of any profiling that determines eligibility and provide ways to object where required by law.

Loyalty Program Description and Rules

Program rules, points accrual and redemption processes require the processing of account history and transactional metadata. We retain related records for the time necessary to administer the program and to address disputes.

6. Payment Methods and Banking Terms

Deposit Methods (Min/Max, Processing Times, Fees)

We collect and process payment-related personal data when necessary to manage your account and meet legal and compliance duties. Such data is handled securely, access is restricted, and processing is limited to lawful purposes, including fraud prevention and regulatory compliance.

Withdrawal Methods (Min/Max, Processing Times, Fees)

Personal data related to account withdrawals or transfers will be processed only as required to complete the requested actions, to verify identity, and to comply with applicable rules. We apply strong security measures to protect such data.

7. Key Terms and Conditions

Bonus Terms (Wagering, Max Bet, Game Restrictions)

We process play and account information to ensure compliance with our terms and conditions. This may include monitoring play patterns and enforcing maximum bet rules or game restrictions related to promotional offers.

Deposit Limits

Responsible-gambling and deposit-limit settings are tied to your account. We process preference data to enforce limits and to provide you with tools to manage your activity. You may update or change limits through your account settings where offered.

Withdrawal Limits

We process account and identity data to apply any withdrawal limits in accordance with our terms and legal obligations. Records are maintained to demonstrate compliance when necessary.

Account Restrictions

We may restrict or suspend accounts if required for security, compliance, or suspected policy abuse. Any such action involves processing relevant account and activity data. Where appropriate, we will inform you of the reason and your options.

8. Mobile and Technical Features

App Availability (iOS/Android)

If you use mobile apps, we may process device identifiers, operating system data and app usage data. Where the app requests permissions (for example, to send notifications), we will seek your consent and explain the purpose.

Mobile Browser Optimization

When you use our site via a mobile browser, we collect standard technical data such as browser type and device characteristics to optimize performance and usability. These technical details support service delivery and security monitoring.

User Experience and Speed on Mobile

We collect aggregated and, where necessary, individual usage metrics to monitor and improve user experience. Such processing is necessary for service maintenance and improvement.

Process of Registration on Mobile

Mobile registration involves the same categories of data as web registration. We ensure that data collected through mobile channels is processed and protected in line with this Privacy Policy.

9. Security and Fair Play

SSL & Encryption Standards

We implement industry-standard technical and organizational measures to protect personal data in transit and at rest. These measures include encryption, access controls, monitoring and secure storage to reduce the risk of unauthorized access or disclosure.

RNG & Game Fairness (Auditors)

Where third-party auditors or testing labs are used to verify fairness, they may process limited operational data relevant to testing. We require such providers to adhere to data protection requirements and to process only the data necessary for their services.

Customer Support (Channels, Response Time)

Customer support staff may access personal data to respond to inquiries, resolve issues and provide assistance. Support interactions may be recorded or logged for training, quality assurance and dispute resolution.

Support Availability (Hours, Languages)

Support availability and the languages offered vary. When you contact support, we process the information you provide to address your request. We limit access to support records and retain them only for legitimate business purposes.

10. Responsible Gambling Features

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

We process behavioural and account data to provide responsible-gambling tools such as limits, time-outs and self-exclusion. These features rely on accurate processing of play and account activity and are supported by appropriate data retention and deletion rules.

Links to Support Organizations

We provide information to help you find support for gambling-related concerns. If you request assistance or a referral, we will process the personal data necessary to provide or arrange that support while respecting your privacy and confidentiality.

11. Advantages and Disadvantages

Pros

• We apply data minimization and purpose-limitation principles: we collect only what is necessary for legitimate service provision.
• We use technical and organizational safeguards to protect your personal data.
• We offer rights and controls consistent with data protection laws, including access, correction and deletion where applicable.

Cons

• Certain legal and regulatory requirements may require us to retain identity and activity information for compliance, even if you request deletion.
• Verification steps needed for safety and compliance may require you to provide identity documents and personal information.

12. General Casino Information

Year Founded

General corporate or historical information about our organisation does not alter how we process your personal data. If you require information about how long we retain records, please contact [email protected].

Operator/Parent Company

Where our services are provided by affiliates or a parent company, we may share personal data within the corporate group for management, compliance and service provision. Any intra-group transfers are governed by appropriate safeguards.

Supported Languages

We make privacy information available in the languages supported by our service where practicable. If you require a copy of this policy or privacy information in a different language, contact [email protected].

Accepted Countries & Restricted Countries

Availability of our services by country affects how we process your data, including which laws apply. We process country and residency data to comply with geographic restrictions and legal requirements.

Short Brand Description

We process personal data to provide and improve our services, to ensure security and fairness, and to comply with legal obligations. We are committed to handling your personal data transparently and to enabling you to exercise your data protection rights.

Your Rights and How to Exercise Them

• You have the right to access the personal data we hold about you and to request correction of inaccurate information.
• Where applicable, you may request erasure, restriction of processing, or portability of your personal data. Requests will be handled in accordance with applicable law and subject to legal and legitimate retention requirements.
• You may object to certain processing activities, including profiling, where allowed by law. You may also withdraw your consent at any time for processing that is based on consent.
• To exercise any of these rights or to ask questions about how we handle your data, contact us at [email protected]. We will respond to requests in accordance with applicable law.

Data Retention, Transfers and Security

We retain personal data only for as long as necessary to fulfil the purposes set out in this Policy, to meet legal or regulatory obligations, and to resolve disputes. Where personal data is transferred outside your jurisdiction, we will put in place appropriate safeguards as required by law.

We regularly review our security measures and work to ensure personal data is handled securely. Despite our efforts, no method of transmission or storage is completely secure; we therefore monitor and update our measures continuously.

Complaints and Supervisory Authority

If you believe your data protection rights have been violated, you may contact us at [email protected] to raise your concerns. You also have the right to lodge a complaint with a relevant supervisory authority in your jurisdiction.

For questions about this Privacy Policy or to exercise your privacy rights, contact us at [email protected].